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Industry domain brief
Travel & Hospitality
COBOLpro documents reservation, loyalty, rate, fare, property, payment, refund, and revenue-accounting logic for travel and hospitality.
3
Legacy estate
Systems and data surfaces to inspect
9
Workflows
Business workflows grouped by capability
3
Risks
Business impacts with control focus
4
Deliverables
COBOLpro assessment artifacts
Executive summary
Travel and hospitality operators depend on legacy booking, property, loyalty, rate, fare, channel, payment, refund, voucher, and revenue-accounting systems. Availability, loyalty, and settlement behavior must stay accurate across partners and customer-service events.
COBOLpro produces a domain brief that gives commercial, operations, finance, and technology teams source-backed evidence before reservation, loyalty, property, or revenue documentation.
Legacy systems in scope
The source estate to turn into an operating map.
Each row is structured for executive review: where the COBOL behavior sits, what it touches, and what the documentation must prove.
Reservation and availability
Legacy estate
Reservations, ticketing, property management, availability, inventory, room, fare, rate, GDS, and channel systems
Documentation focus
Search, booking, changes, cancellations, overbooking, availability, rate, fare, and channel behavior
Loyalty and customer operations
Legacy estate
Loyalty, guest, itinerary, voucher, customer service, partner, statement, tier, and personalization systems
Documentation focus
Accrual, redemption, tier, partner exchange, guest history, service actions, and customer exceptions
Payments and revenue
Legacy estate
Payments, refunds, folio, chargebacks, taxes, settlement, revenue accounting, finance, and distribution feeds
Documentation focus
Refunds, exchanges, settlement, folio, reconciliation, tax, and revenue-accounting lineage
Operational workflows
Business capabilities, not raw program lists.
COBOLpro groups source behavior around the operating workflows buyers need to preserve, explain, or replace.
01
Booking and inventory
- Search, availability, booking, modification, cancellation, refund, and exchange
- Rate, fare, inventory, overbooking, channel, and GDS behavior
- Property operations, room, itinerary, and service exceptions
02
Loyalty and guest operations
- Loyalty accrual, redemption, tier, partner, statement, and customer-service actions
- Guest history, voucher, personalization, and partner exchange
- Disruption support and customer communication
03
Revenue and finance
- Payment, folio, chargeback, tax, settlement, and reconciliation
- Revenue accounting, partner settlement, and distribution reporting
- Close cycles, audit evidence, and finance feeds
Risk and control priorities
Where legacy ambiguity becomes business exposure.
The assessment narrows risk to business impact and source-backed control evidence instead of treating documentation as a generic code inventory.
01
Availability and rate accuracy
Business impact
Rate, fare, inventory, and availability errors can create immediate revenue and customer trust exposure.
Control focus
Trace rate and availability rules across source code, channels, partners, inventory stores, and booking paths.
02
Loyalty history preservation
Business impact
Customer status, points, partner activity, and reservation history must remain accurate through system migration.
Control focus
Document loyalty state transitions, calculations, partner feeds, and customer-service override paths.
03
Refund and settlement complexity
Business impact
Refund, exchange, folio, tax, and revenue-accounting logic may be split across multiple systems.
Control focus
Build source-backed runbooks for payment, refund, settlement, reconciliation, and finance close.
COBOLpro assessment output
Concrete artifacts for continuity decisions.
Outputs are written for shared use across business, audit, architecture, application, data, and delivery teams.
01
Reservation and loyalty lineage
Booking, property, rate, fare, loyalty, payment, refund, and revenue-accounting dependencies by workflow.
02
Commercial rule catalog
Rates, fares, availability, overbooking, loyalty, refunds, vouchers, taxes, and exceptions with source references.
03
Partner and channel interface map
GDS, channel, property, partner, payment, customer-service, distribution, and finance integrations.
04
Operating runbooks
Booking cycles, disruption events, loyalty processing, refunds, settlement, and close activities.
Domain assessment